Everything you need to know about delivery and returns at MZT Commerce.
Standard delivery across India
Easy returns within 7 days of delivery
100% refund on eligible returns
At MZT Commerce, we are committed to delivering your orders quickly and safely. Here's everything you need to know about our shipping process:
Orders are typically processed within 1–2 business days of placement and payment confirmation. Orders placed on weekends or public holidays will be processed the next working day.
You receive an order confirmation email/SMS.
Your order is packed and handed to our delivery partner.
You receive a tracking number via email/SMS.
Your order arrives at your doorstep within 4–6 working days.
| Order Value | Shipping Charge | Estimated Delivery |
|---|---|---|
| Below ₹499 | As applicable at checkout | 4–6 Working Days |
| ₹499 and above | Free Shipping | 4–6 Working Days |
| Remote / Hilly Areas | Additional charges may apply | 6–10 Working Days |
Delivery timelines may vary due to weather conditions, public holidays, or logistic delays beyond our control.
We want you to be completely satisfied with your purchase. If you're not happy for any reason, our 7-day return policy has you covered.
| Reason | Return Eligible | Refund Type |
|---|---|---|
| Damaged / Defective product | ✔ Yes | Full Refund or Replacement |
| Wrong item received | ✔ Yes | Full Refund or Replacement |
| Item not as described | ✔ Yes | Full Refund |
| Change of mind | ✔ Yes (unused) | Refund after inspection |
| Used / Opened item (no defect) | ✘ No | Not Eligible |
| After 7 days of delivery | ✘ No | Not Eligible |
Once your return is approved and the item is received:
Products must be returned in their original packaging with all accessories, tags, and invoice included.
Our support team is available Mon–Sat, 9 AM – 6 PM.